AHRQ PSNet

Lead Product Designer

Project Overview

AHRQ PSNet (Patient Safety Network) is a premier resource for patient safety information, managed by the Agency for Healthcare Research and Quality (AHRQ). The platform serves healthcare professionals by providing valuable tools, research articles, and educational resources to improve patient safety.

My Contributions

As the lead product designer, I have been continuously working on improving the platform since 2020. My contributions include leading the platform’s first major redesign and implementing multiple feature updates, such as personalized content for logged-in users, optimized account onboarding, and the integration of new resource types. Through these efforts, I aimed to increase user engagement, improve content discoverability, and ensure a more user-friendly experience.

Summary

As the lead product designer, I took charge of redesigning the platform from the ground up, introducing new features, and continuously optimizing the user experience through iterative updates.

Role

Lead Product Designer

Status

Live, ongoing

Team

- 3 Developers

- 1 Product manager

- 1 Client manager

- 1 Visual Designer

Outdated Interface: The website’s interface was cluttered, making it difficult for users to navigate and find relevant content.
Low User Engagement: Limited features for personalization and interaction resulted in low user retention.
Lack of Personalization: The website lacked features that tailored content to individual users, especially after login.
Content Discovery Issues: Users struggled to absorb information and find the content they need.

✅ Increased User Engagement: New features launched leads to a significant rise in user interactions with a 5-10% steady grow on user retention.
✅ New Information Architecture: New navigation leads to increase in content findability from 45% to 96%.
✅ Positive User Feedback: Users appreciated the clean design and easy access to customized resources from the follow-up beta testing.
✅ Client Satisfaction: The stakeholders expressed satisfaction with the redesigned platform’s performance that ensure the stakeholder buy-in and trust.
✅ Real-Life Impact: A user shared in an email how the platform’s content saved her daughter’s life, highlighting the practical value of improved access to safety information.

The Challenge

When I joined the AHRQ PSNet project in 2020, the website had not undergone a major redesign in several years, leading to outdated user experiences and usability issues. The challenges included:

The Solutions & Impacts

The redesigned AHRQ PSNet platform achieved:

AHRQ PSNet

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